TERMS & CONDITIONS

PRODUCTS

All Twenty-seven names products are made in New Zealand. Sizes are based on standard New Zealand sizing. We try to ensure that colours displayed on our website are accurate, but cannot guarantee that these are matched by your screen.

ORDERING
You can submit an order through this website. When you order goods from us, this constitutes an offer from you to buy those goods in accordance with these Terms and Conditions. Only when we have accepted your order by sending you an order confirmation shall a contract be formed between you and us. Once you submit your order, you cannot cancel the order unless we agree. However, we will allow you to return goods in accordance with the returns policy set out below.

PRICE
The price payable by you for any item you order shall be the price quoted on this website at the time your order is submitted. Unless otherwise stated, all prices quoted are in New Zealand Dollars and, where applicable, inclusive of goods and services tax (GST). Please note that you are responsible for paying any import fees or duties which may be payable in relation to your order.

PAYMENT
You can pay for your goods by any of the methods specified on the website. When paying by credit card, you authorise us to debit your nominated card at the time you submit your order.

REJECTION OF ORDERS
If we reject your order (for whatever reason) and your payment for the goods has already been processed, we will refund any money paid to us in respect of that order.

STOCK AVAILABILITY
Some goods on the website may be out of stock or unavailable and we may not be able to fulfil all or part of your order. If this occurs, we will contact you to arrange a full or partial refund.

DELIVERY
(Includes tracking and insurance).

New Zealand deliveries
1-2 business days
FREE DELIVERY

Australian deliveries
3-10 business days
FREE DELIVERY

Rest of the world
3-10 business days
FLAT RATE $20

Your order will be processed as soon as possible within standard business hours. Please note that our stated delivery times are estimated within these business hours, and do not include processing time. Once your order has been shipped we will send an email confirmation with a link to tracking details. It is important that you supply us with a physical address where someone will be present to sign for the delivery (9am-5pm weekdays). Please also add a phone number, as it is a requirement of a tracked courier service. We cannot deliver to PO Boxes.

INTERNATIONAL DELIVERIES
We advise all international customers to seek their own information on local import charges. Remember that you will be responsible for any import fees or duties which may be payable in relation to your order. These are set by the receiving country and are out of our control. For further details on our customs policies, please refer to the ‘Customs Information’ below. We take no responsibility for delays at the receiver’s end as these can vary depending on the rules of customs in each country.

CUSTOMS INFORMATION
When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates. Title for shipped merchandise will pass to you upon our delivery to the carrier. Depending on the destination and product you may have to pay additional taxes or import duties. We are not responsible for any additional taxes or duties incurred by your country. When ordering from us you are considered the "importer of record" and must comply with all laws and regulations of the country in which you are receiving the goods. Customs policies vary widely from country to country; we recommend being aware of your country’s customs policy prior to ordering.

RETURNS
If you would like to return your purchase for a refund or an exchange please email store@twentysevennames.co.nz within 7 days of purchase with your original order number. Items must be returned via tracked post or tracked courier. Return shipping costs of the refund or exchange are the responsibility of the customer. Twenty-seven names is not responsible for the safety of the item/s in transit. It is the responsibility of the customer to send item/s in an appropriate and safe manner. Please note the item must be sent back within 7 days of the original delivery date.

Once the product has been received it will undergo a quality control check to ensure the product has not been worn, washed, or altered in any way and the tags are still in place. We will let you know when the returned goods have been received and when the refund or exchange has been processed. In the case of an exchange you will not be charged additional delivery fees for the delivery of replacement goods.

Please note that we do not offer returns or exchanges on items purchased on sale, unless the items were faulty at the time of sale or the incorrect item was sent.

GIFT VOUCHERS
If you would like to use an existing gift voucher online as payment please contact store@twentysevennames or call your preferred store and we will manually assist you.

LIABILITY
We will not be liable to you for your loss or that of any third party for a delay or failure to process, fulfil, or deliver goods to you (or your nominated recipient) due to inaccurate or incomplete personal details provided in respect of an order by you. If we are ever liable to you, or any other person, and we cannot rely on the exclusions of representations, warranties, or liabilities set out above, then our liability is in all cases limited to the amount of the price of the goods.

BUSINESS PURCHASES
If you are acquiring goods from this website for the purposes of a business, then you agree that the guarantees and remedies provided under the Consumer Guarantees Act 1993 shall not apply to the supply of those goods.

COPYRIGHT
Unless otherwise stated, text and images on this website are the intellectual property of Twenty-seven names.

APPLICABLE LAW
The laws of New Zealand govern this agreement. Your transaction is deemed to have taken place in New Zealand.

PRIVACY
Personal details you provide when ordering goods are held on a private database at twenty-seven names. We do not disclose this information to third parties, except as necessary for processing payments and delivering the goods. To unsubscribe from promotional emails please contact us at store@twentysevennames.co.nz.

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