RETURNS & EXCHANGES
RETURNS & EXCHANGES
Full-priced items purchased online may be returned for an exchange, credit note or refund provided they are returned within 7 working days from delivery and fit the return criteria below.
Sale items purchased online are not eligible for returns or refunds. Please choose your purchase carefully.
Items purchased using Afterpay are not eligible for a refund. Provided they are returned within 7 working days from delivery and fit the return criteria below a credit note will be issued.
Items purchased in store are eligible for an exchange or credit note for change of mind returns within 14 days of purchase, provided the garment meets the below returns criteria. Items purchased in store are not eligible for a refund.
All samples and seconds sales are final and cannot be returned for change of mind.
If you receive an incorrect or faulty product, please notify firstname.lastname@example.org immediately and we will look to remedy the situation.
- We strongly encourage customers to thoroughly check and try on any ordered product as soon as it is received to ensure satisfaction with the item/s purchased.
- In the event you’d like to return your purchase, please email email@example.com or call us on +64 4 8016427 within 48 hours of receiving your order.
- Upon receiving confirmation from us that we can receive the return, please send to the store that dispatched your order - a return address will be on the parcel or can be found here.
- Items must be returned via tracked post or courier within 7 days of the original delivery date. Packages that are untracked or lost or damaged in transit are not the responsibility of twenty-seven names.
- All return shipping costs back to twenty-seven names are the responsibility of the customer.
- Once the product has been received it will undergo a quality control check to ensure the product has not been worn or washed and the tags are still in place, suitable for re-sale. If goods are eligible, they will then be processed within 7 working days of receipt of the items by twenty-seven names. We will let you know when the returned goods have been received and when the refund or exchange has been processed. In the case of an exchange, you will not be charged additional delivery fees for the delivery of replacement goods.
- We will not refund or exchange products that have been damaged due to general wear and tear. In the case of a fault we offer a repairs service. Visit us in store or email firstname.lastname@example.org to discuss your options.
- Items purchased through a twenty-seven names stockist must be returned directly to them.